Case Study

Reviving Sales Growth in a Competitive Market

The client, facing stagnation and competition, optimized their go-to-market messaging through an audit, organizing features into benefit-based messages, testing, and implementing a data-driven MarTech stack, leading to improved engagement, free trial sign-ups, and key performance metrics while empowering continuous strategy optimization.

Executive Summary

Key Takeaways

Data-driven Approach

Utilized an advanced MarTech stack and testing to optimize new go-to-market messages, resulting in increased engagement, trial sign-ups, and marketing performance.

Boosted key metrics

Cutting-edge marketing technology suite and training, optimizing current strategies and empowering continuous marketing refinement for ongoing success.

Lasting benefits

Cutting-edge marketing technology suite and training, optimizing current strategies and empowering continuous marketing refinement for ongoing success.

Peer-to-Peer Insights and Strategies

As a fellow B2B marketing professional, I know how valuable it is to exchange ideas, insights, and experiences with others in the field. No sales pitches, just two professionals having a friendly conversation.

Top Discussions Among Marketing and Product Marketing Leaders

AI-driven Marketing Personalization
Fostering Adaptability & Innovation
Targeting Long-Tail Markets
Positioning Technical Solutions
KPIs & ROI Metrics
Sales Enablement & Field Training

Contact

The scope of our conversation is truly open-ended, with any topic related to B2B technology marketing on the table for discussion.

Scroll to Continue

Introduction and Background

How a Leading Developer of Complex Engineering Design and Simulation Tools Optimized Their Go-to-Market Messages with Data-Driven Insights

The company, publicly listed with over 2.5 billion USD in annual revenue, is a leading software developer in a high-margin niche industry, enabling engineers to design critical electronics for the modern economy with precision and efficiency. Despite their multi-decade historical success, the company faced stagnating sales growth, and a third competitor began capturing a significant user base. The market perceived the target product’s development as stagnant, prompting the company to rapidly identify the need for effective go-to-market messages to drive user engagement and free trial sign-ups, which serve as the first step in the customer journey and the primary lead source for new logo business.

As the Product Marketing Director, I revamped the messaging strategy by focusing on two goals: a) creating customer-centric messaging based on customer personas, needs, desires, challenges, and product features while considering competition and unique selling points, and b) persuading skeptical engineers who had relied on the existing messaging for 30 years. I employed rigorous experiments and tests with scientific measurement to objectively identify top-performing messages according to pre-agreed success criteria.

In a rapidly evolving and increasingly competitive market, effective messaging is vital for attracting and converting prospects into customers. The company needed to pinpoint the optimal messaging strategy to maintain and grow their market share. Failure to do so could lead to lower engagement, fewer conversions, and potential market share loss to competitors.

Problem

Once the de facto standard solution in the space, the company experienced declining sales growth in what was thought to be a saturated market.

Failure to identify the optimal messaging strategy risked lower engagement, fewer conversions, and potential market share loss to competitors. Addressing this issue was critical for maintaining and growing the customer base in an increasingly competitive market.

While the main competition also faced slowing sales, a third player, long dismissed as inferior, started gaining a significant user base. This new competitor not only attracted new users but also began taking users from the company’s main competitor, threatening the company’s user base.

In this increasingly competitive high-margin niche software market, the company needed to act quickly and become more customer-centric. Despite believing their product was ‘superior,’ the market perceived the development as stagnant and the product as uninteresting. The first challenge was determining the most effective go-to-market messages for driving user engagement and free trial sign-ups, as crafting compelling messages is essential for standing out and converting prospects into customers.

Solution

Leverage Advanced MarTech Stack and Comprehensive Testing for Data-Driven Results

A whole new set of comprehensive solutions pages with corresponding product and feature demonstration videos, blogs and thought leadership content, and a paid media campaign were developed to facilitate testing all the new messages focusing on optimizing engagement and conversions.

To tackle the company’s challenge of identifying the most effective go-to-market messages, multiple messaging strategies were prepared and tested. New ones were developed based on the unique, fundamental, and sticky features of the product, and testing with the existing or legacy messages that had provided great success in the past. An advanced MarTech stack was implemented for accurate results measurement and data management, allowing the company to gather valuable insights on message performance and make data-driven decisions for optimizing marketing efforts.

By evaluating and revising solution pages based on engagement metrics, ad CTR, time spent on the page, and most importantly free trial conversions, the company refined their go-to-market messages, ultimately implementing an entirely newly developed message, and improved the overall demand generation and lead capture programs. The systematic and data-driven approach to developing a successful messaging strategy was essential to the project’s success, ensuring all key stakeholders were excited about the outcomes.

“The data-driven marketing approach and the insights they’ve shared with us have been incredibly valuable for our R&D efforts. The optimization of our go-to-market messages, backed by solid evidence, has fostered a culture of evidence-based decision-making within our organization, enabling us to strategically invest in projects that will truly benefit our customers and drive business growth.”
Implementation

Long-Term Thinking

The implementation process involved several steps to ensure the effectiveness of the solution, beginning with the development of messages and content to test.

By tightly integrating with the company’s marketing, sales, and R&D teams, it was made clear organization-wide that this initiative was not only important in the short-term but also could present a bellwether moment for a new way of going-to-market for the entire company’s product portfolio, if it was successful.

Step One

Leading an exhaustive audit of all product features was conducted, identifying unique, fundamental, and sticky features to highlight. These features were organized into buckets based on their impact on the design and engineering flow, and a benefit statement was crafted to tie together all features within each bucket. This resulted in creating multiple benefit-based messages to test.

Step Two

Overseeing video content was produced, including one benefit video for each of the benefits, highlighting how using the tool would deliver the benefit to the engineer’s daily workflow and their company’s bottom line. A series of single videos was also created for each feature referenced as supporting the respective benefit.

Step Three

Robust thought leadership and blogging campaigns were developed for each of the test messages to build a large organic audience for corresponding paid media campaigns that would drive traffic to the solutions pages and encourage free trial conversions.

Step Four

The solution pages were tested and revised based on engagement metrics, ad CTR, time spent on the page, and free trial conversions. This iterative process allowed for continuous improvement and optimization of the pages to maximize user engagement and conversion rates to ensure every message was tweaked to deliver at maximum potential.

Step Five

The company’s team was deeply involved in the strategy development and played an active role in the implementation process, collaborating closely with our marketing experts to make data-driven decisions. Their involvement was crucial for ensuring that the insights gained from the tests and MarTech stack were fully absorbed into the organization for the long-term.

Adopting the new MarTech stack and conducting tests to identify the most effective go-to-market messages have been game-changers for our marketing operations. I’m thrilled to see the positive impact this approach has had on our capabilities. By streamlining our efforts, we’ve achieved better results and increased ROI. Moreover, the scalability of our new processes allows us to confidently expand these strategies across the entire organization.

Results and Impact

Impressive Results Achieved Through Synergizification System and Optimized Go-to-Market Messages

The implementation of a this approach to strategic messaging development and data-driven decision marking yielded significant positive results for the company, with impact seen in the identification of the most effective go-to-market message to resonate with prospects and customers. This allowed the company to ‘double down’ on successful messages and divest from less effective ones, improving the marketing ROI and enabling more effective marketing to generate higher quality leads for the sales team.

Key results include:

  1. Gained confidence in the optimal go-to-market message due to measurable improvements in critical metrics.
  1. Data-driven insights revealed top-performing pages were new messages relating to design speed and tool ease of use, while bottom-performing pages were legacy messages focused on technical superiority and capabilities. This valuable information allowed the company to allocate resources more effectively and optimize their messaging strategy.

Additional benefits experienced by the company include:

  • Acquiring relevant training to continue using and optimizing marketing systems, enhancing long-term capabilities.

The implementation of the advanced MarTech stack and the series of tests conducted enabled the company to optimize their go-to-market messages, leading to improved user engagement, conversions, and overall marketing performance.

measurable improvements in critical metrics

%
Ad CTR Improvement
%
Evaluation Increase
%
Time on Page Improvement
%
Engagement Improvement
%
Video Watch Time Improvement
%
On-Page Free Trial CTR Improvement
  • Ad CTR: 220% improvement in ad click-through rate
  • Time on Page: 209% increase in average time users spent on the page, indicating higher interest and engagement
  • Engagement: 736% improvement in user interaction with content on solution pages
  • Content Consumption: 130.16% increase in average video watch time.
  • On-Page Free Trial Click Through Rate: 94% higher click-through rate on calls to action, suggesting better message resonance
  • Free Trial Downloads: 55% increase in free trial downloads,significantly increasing the sales opportunity pipeline potential.
Newsletter

Stay Informed, Stay Ahead

Subscribe to the newsletter to receive more insights and strategies on B2B tech marketing directly in your inbox

Be the First to Access the Latest Research Papers

Stay ahead with cutting-edge research tailored to your interests. Sign up for the newsletter, and get notified as soon as new papers are available.

The insights we’ve gained about customer pain points and competitive challenges through the refined go-to-market messages have been instrumental in helping our team engage in more targeted conversations with prospects. This data-driven approach has not only improved our deal conversion rates, but also allowed our sales representatives to manage more opportunities effectively by only discussing topics that have been demonstrated to be of interest to our customers. The better-qualified leads generated through the improved messaging strategy have truly made a difference for our sales team.
Conclusion

Harnessing Data-Driven Messaging and Advanced MarTech for Successful Adaptation to a Customer-Centric Landscape

This case study emphasizes the importance of using data to define messaging strategies and the value of an advanced MarTech stack. By leveraging the MarTech stack’s capabilities, such as engagement metric tracking, A/B testing, and data management, messages that resonated with prospects and customers were successfully developed and validated, leading to increased engagement and free trial sign-ups.

Furthermore, collaboration with the other departments and product teams in the company ensured that the skills and knowledge were transferred and spread inside the organization, allowing for wide implementation of the same strategy and tactics across the entire product portfolio.

This case study demonstrates the effectiveness of a customer-centric messaging approach and data-driven decision making process in helping companies adapt to the new reality where customers control their own buying journey. Companies can either comply with this shift or risk being left behind.

Expertise

Comprehensive B2B Technology Marketing

Specializing in crafting customer-centric messaging strategies, optimizing go-to-market campaigns, and utilizing data-driven insights to drive engagement, conversions, and overall marketing performance for B2B technology and software companies.

Go-to-Market Strategy

Accelerate Business Growth with Tailored Strategies and Targeted Messaging

Campaign Strategy

Drive Leads, Conversions, and Retention Across Customer Lifecycle.

Content and Messaging

Create Impactful, Resonating Content for B2B Tech Audiences.

MarTech Strategy

Boost Performance with Custom Strategies, Tool Recommendations, and Seamless Integration.

Philosophy

The Tao of B2B Technology Marketing

Adapting to the new B2B sales landscape requires emphasizing speed, focusing on long-term revenue, and embracing transactional selling to outpace competition and secure customers effectively.

Resources

Curiosity Cabinet of Marketing Planning and Strategy

Free resources for inspiration and guidance on planning and executing your business goals. Everything you need to start your journey and take your marketing programs to the next level.

Academic

Research Papers

Explore the changing marketing landscape and industry trends. Understand how these changes impact the B2B technology industry marketing space.

Strategy

Marketing Field Guides

A wide-ranging collection of papers and essays that cover the essential marketing techniques and tactics needed for successful synergistic integration

Execution

Campaign Templates

Templates designed to structure seamless user experiences across the customer journey, optimizing engagement, delight, and measurable business results.

Contact

Peer-to-Peer Insights and Strategies

As a fellow B2B marketing professional, I know how valuable it is to exchange ideas, insights, and experiences with others in the field.
No sales pitch, just two professionals having a friendly conversation.

Top Discussions Among Marketing and Product Marketing Leaders

The scope of our conversation is truly open-ended, with any topic related to B2B technology marketing on the table for discussion. However, if you’re seeking inspiration, here are a few example topics to spark ideas and get the conversation started.

AI-driven Marketing Personalization
Positioning Technical Solutions
KPIs & ROI Metrics
Targeting Long-Tail Markets
Fostering Adaptability & Innovation
Sales Enablement & Field Training

Scroll to Top